I made a return trip to Varsity Grille the other day and was pleased to see that they’ve already begun making adjustments to their menu. Any savvy restaurateur knows that the first several weeks after opening are crucial to the success of your business. Eliminating items from the menu that are out of place (the Chicago deep dish pizza we spoke of earlier is now gone), and tweaking recipes (the before meal bread and butter is now spot-on) can spell success for a restaurant that would have otherwise failed.
During this last visit, my dining companion was not pleased with their meal. Instead of simply removing the food, the manager came over and asked specifically what the problem was, promptly replacing the meal with another menu item. Kudos to a great display of customer service!
I had the lamb chops when they first opened. They were outstanding along with the Yukon Gold mashed potatoes. I returned two weeks later and neither item was available. I was disappointed.
By: Steve Wooten on October 30, 2009
at 8:20 pm